Magnetic Locator Repair Send all the Magnetic Locators to SubSurface Instruments, Inc.
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- ML-3 Series
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- ML-1M
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- ML-1
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- MUL
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- BHG
Attn: Service Department
1230 Flightway Dr.
De Pere, WI 54115 USA
Call Us: +1 (920) 347.1788
Email Us: repairs@ssilocators.com
Visit Us: www.ssilocators.com
Repair Submission Process
What to Include with Your Shipment:
A brief description of the problem
Contact information, including:
Full Name
Phone Number
Email Address
A return shipping address
Repair Evaluation & Warranty Coverage
Once your unit is received, our technicians will inspect and evaluate it.
If the issue is covered under warranty, the unit will be repaired immediately and returned at no cost to you.
If the issue is not covered by warranty, we will email you a repair quote detailing all charges. You may approve or decline the repair by replying to the email.
Repair Fees
A $100 diagnostic fee applies to all non-warranty repairs.
If you approve the repair, this fee will be credited toward your total repair cost.
If you decline the repair, the $100 fee will be billed to your account.
No “RMA” Required
An RMA number is not required to initiate a repair. Simply include the required information and ship your unit to us.
See our Trade-In allowance program to receive a valuable discount on a new equivalent SSI product.
Leak Detection Equipment Repair Send all the Leak detection equipment to Eastcom Associates, Inc.
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- LC-5000
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- LD-18
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- LD-15
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- LD-20
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- LD-12
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- LD-8
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- LD-7
Eastcom Associates, Inc.
Attn: Service Department
185 Industrial Parkway, Suite G Branchburg, NJ 08876
Call Them: +1 (908) 722 7774
Email Them:service@eastcomassoc.com
Repair Submission Process
Please download the Eastcom repair form HERE:
All PL with Fixed-Frequencies that needs service should be sent to Eastcom Associates for inspection, (←Check side panel for address).
- DO NOT SEND THESE EQUIPMENT TO SUBSURFACE INSTRUMENTS.
Technicians at Eastcom:
Steve Vodzik
Scott Kusmick
Ben Cooke (Shipping)
Follow all Eastcom instructions and send the equipment to Eastcom Location.
Repair Evaluation & Warranty Coverage
Once your unit is received, their technicians will inspect and evaluate it.
If the issue is covered under warranty, the unit will be repaired immediately and returned at no cost to you.
If the issue is not covered by warranty, They will email you a repair quote detailing all charges. You may approve or decline the repair by replying to the email.
Repair Fees
A $125 diagnostic fee applies to all non-warranty repairs.
If you approve the repair, this fee will be credited toward your total repair cost.
If you decline the repair, the $100 fee will be billed to your account.
Pipe & Cable Equipment Repair Send all PL with Fixed-Frequencies to Eastcom Associates, Inc.
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- PL-920
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- PL-960
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- PL-960AC
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- PL-1500
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- PL-2000
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- PL-3000
Eastcom Associates, Inc.
Attn: Service Department
185 Industrial Parkway, Suite G Branchburg, NJ 08876
Call Them: +1 (908) 722 7774
Email Them: service@eastcomassoc.com
Repair Submission Process
Please download the Eastcom repair form HERE:
All PL with Fixed-Frequencies that needs service should be sent to Eastcom Associates for inspection, (←Check side panel for address).
- DO NOT SEND THESE EQUIPMENT TO SUBSURFACE INSTRUMENTS.
Technicians at Eastcom:
Steve Vodzik
Scott Kusmick
Ben Cooke (Shipping)
Follow all Eastcom instructions and send the equipment to Eastcom Location.
Repair Evaluation & Warranty Coverage
Once your unit is received, their technicians will inspect and evaluate it.
If the issue is covered under warranty, the unit will be repaired immediately and returned at no cost to you.
If the issue is not covered by warranty, They will email you a repair quote detailing all charges. You may approve or decline the repair by replying to the email.
Repair Fees
A $125 diagnostic fee applies to all non-warranty repairs.
If you approve the repair, this fee will be credited toward your total repair cost.
If you decline the repair, the $100 fee will be billed to your account.
Pipe & Cable PL-VF Series Repair Send all the PL-VF Series Locators to SubSurface Instruments, Inc.
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- PL-VF10R Rechargeable
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- PL-VF10 Alkaline
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- PL-VF3R Rechargeable
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- PL-VF3 Alkaline
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- PL-TT 3W transmitter
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- Wireless Clamp Rechargeable
Attn: Service Department
1230 Flightway Dr.
De Pere, WI 54115 USA
Call Us: +1 (920) 347.1788
Email Us: repairs@ssilocators.com
Visit Us: www.ssilocators.com
Repair Submission Process
What to Include with Your Shipment:
A brief description of the problem
Contact information, including:
Full Name
Phone Number
Email Address
A return shipping address
Repair Evaluation & Warranty Coverage
Once your unit is received, our technicians will inspect and evaluate it.
If the issue is covered under warranty, the unit will be repaired immediately and returned at no cost to you.
If the issue is not covered by warranty, we will email you a repair quote detailing all charges. You may approve or decline the repair by replying to the email.
Repair Fees
A $100 diagnostic fee applies to all non-warranty repairs.
If you approve the repair, this fee will be credited toward your total repair cost.
If you decline the repair, the $100 fee will be billed to your account.
No “RMA” Required
An RMA number is not required to initiate a repair. Simply include the required information and ship your unit to us.
IC Systems - Inspection Cameras and Reels Send all the Inspection Cameras to SSR Technology
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- Camera Systems
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- Control Boxes
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- Small Reels
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- Medium Reels
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- Camera Heads
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- Camera Flexible Body
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- Large Reels
Attn: Marco Antonio Montes
4416 Sierra Dr Grand Prairie, TX 75052
Call Tony: +1 (682) 410.4700 or. +1 (619) 869.5220
Visit Us: www.mantratoolsinc.com
Repair Submission Process
PLEASE DO NOT RETURN THESE UNITS TO
SUBSURFACE INSTRUMENTS, INC.
ALL Inspection equipment (Cameras, reels, electronic boxes, etc) that needs service should be sent to Mantra Tool, Inc. for inspection.
- SUBSURFACE INSTRUMENTS, Inc. do not repair these equipment and the technical support is limited to new replacement parts.
Technicians at Mantra Tools, Inc.:
Marco Antonio (Tony) Montes Deoca
Please contact them for full instructions.
Repair Evaluation & Warranty Coverage
The warranty for these systems is One year limited warranty and it’s covered directly by SubSurface Instruments. Mantra Tools, Inc. will evaluate the unit and determine its coverage.
We do not provide repair or servicing of inspection camera systems directly. All inspection camera repairs and servicing are managed exclusively by our authorized contractor, Mantra Tools, Inc. For any issues, repairs, or maintenance needs, please send your defective equipment directly to Mantra Tools, Inc.. For further instructions or assistance, feel free to contact us, and we’ll gladly connect you with the Mantra Tools, Inc. service team.
