Service REPAIR & WARRANTY INFO
Ship magnetic locator repairs to:
SubSurface Instruments Inc.
Attn: Service Department
1230 Flightway Dr.
De Pere, WI 54115 USA
Call us at:
+1 (920) 347-1788
email us at:
repairs@ssilocators.com
Authorized Repair Center for
Leak Detection Equipment:
Eastcom Associates, Inc. Attn.: Service Department
185 Industrial Parkway, Suite G Branchburg, NJ 08876
Phone: (908) 722 7774
Email: service@eastcomassoc.com
Repair Submission Process
If your equipment requires service, please follow the steps below to begin the repair process with our Service Department:
What to Include with Your Shipment:
A brief description of the problem
Contact information, including:
Full Name
Phone Number
Email Address
A return shipping address
Repair Evaluation & Warranty Coverage
Once your unit is received, our technicians will inspect and evaluate it.
If the issue is covered under warranty, the unit will be repaired immediately and returned at no cost to you.
If the issue is not covered by warranty, we will email you a repair quote detailing all charges. You may approve or decline the repair by replying to the email.
Repair Fees
A $100 diagnostic fee applies to all non-warranty repairs.
If you approve the repair, this fee will be credited toward your total repair cost.
If you decline the repair, the $100 fee will be billed to your account.
No “RMA” Required
An RMA number is not required to initiate a repair. Simply include the required information and ship your unit to us.
If you have any questions, feel free to contact our service team at repairs@ssilocators.com or call us at (920) 347-1788.
Repair policy
ML-1, ML-1M, ML-3 Standard, ML-3 Long | PL-VF Series, PL-TT Series, Wireless Inductive Clamp
Any repairs made that are not covered by the SSI Warranty will be billed for parts, labor, shipping, and handling. Repair quotes will be provided, and customers must provide prior authorization for the repair in writing. Allow 5 business days for the repair and return. Repairs have a 12-month warranty.
See our Trade-In allowance program to receive a valuable discount on a new equivalent SSI product.
SSI’s team of skilled technicians is qualified to quickly repair Underground Locating Equipment to its original factory specifications.
Simply contact SSI with your model type, problem, or issue, and send your locator to the SSI factory repair facility. Our technicians will expedite your repair quickly and to your satisfaction.